Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our return and refund policy below to ensure a smooth process.

🔁 Return & Replacement Policy

We want you to love what you buy from Hyan Jewels. If something isn't right, we’re here to help. Please read our return and replacement terms below:

📅 Return Window

You may request a return or replacement within 7 days of receiving your order.

✅ Eligible Reasons for Return/Replacement

We accept return or replacement requests under the following conditions:

    Item Received is Damaged.
  • Photo or video proof is mandatory.
    Wrong Item Received.
  • Must share image or video showing the wrong product.
    Parcel Damaged on Arrival.
  • Share unboxing video within 24 hours of receiving the product.
    Missing Item or Accessories
  • Report with relevant photos/video.
    Size Not as Expected / Doesn’t Fit.
  • Applicable on selected items, must be in unused condition with tags.
    Product Not as Described.
  • Must share photo or video comparison.
    Other Reasons
  • We will evaluate on a case-by-case basis. Photo or video evidence is required.

🔄 Return Conditions

Item must be in its original condition, unused, and with original packaging and invoice.

Returns for personalized/custom-made jewelry are not accepted.

📦 How to Request a Return or Replacement

    Email us at [hello@hyanjewels.in] or WhatsApp us with:
  • Order ID
  • Reason for return
  • Supporting images or videos
    Our team will review and respond within 24–48 hours.
    Once approved, we'll arrange for a pickup or guide you on how to self-ship the item.

💰 Refund & Replacement

  • Refunds will be issued to your original payment method or as store credit, based on your preference.
  • Replacement will be dispatched after inspection lind approval of the returned item.
  • Refund processing may take 5–7 business days after item inspection.

⚠️ Important Notes

  • Returns without valid proof (image/video) may be declined.
  • For damaged deliveries, unboxing video is mandatory to claim support.
  • Return shipping charges may be borne by the customer in case of size/fit/other personal reasons.

Thank you for choosing HYAN Jewels!